Our Booking Policy
Events can be booked online and paid for using a credit card or PayPal.
Payments are made via the PayPal system but you do not need a PayPal account to use their payment process. Choose the 'Pay with a Credit or Debit Card' option at the bottom of the Paypal screen, and then select the option to pay 'Friends or Family', otherwise it will incur an extra charge.
Events can also be paid for by Direct Bank Transfer. All bookings must be fully paid within 7 days of booking or will be cancelled.
You will receive a booking confirmation automatically if you make a PayPal payment.
For payments made by Direct Bank Transfer, booking confirmations may take up to 7 days from receipt of payment.
Your confirmation email will serve as your receipt.
Cancellations and Transfers
Workshop fees are not refundable. Unfortunately we cannot be held responsible if ill health, inclement weather, or transport difficulties prevent you from attending an event.
However if you know in advance you are unable to attend an event you have already paid for you may:
(a) Transfer your place to someone else providing you tell us and that we are provided with full registration details of the new delegate. On-the-day delegate substitutions are not permitted.
(b) If there is a waiting list for the course and we can fill your place you are welcome to transfer to another training event at the same price (or pay the difference) providing there is a vacancy on the course you wish to transfer into.
A £15 administration fee is applied to all delegate substitutions and transfers.
Transfers to another event must take place within six months or six events of the date of the original course, whichever provides the longest time frame. You may transfer once.
In both cases above we ask that you give at least two weeks’ notice prior to the date of the event. All transfers are discretionary, but if in doubt please ask; We will help if we can and be up front with you if we can’t.
If we cancel an event for whatever reason you will be entitled to a full refund of monies paid. We reserve the right to make changes to an event programme in exceptional circumstances, including changing a speaker at a multi-speaker event, without offering a refund.
When a course becomes full you can email us to ask to be added to our reserve list for that course.
If a ticket then becomes available for that course we will contact the reserve list one at a time in the order they were added, giving them 24 hours to respond. In the last two weeks prior to the event this policy will change, and we will send out a blanket offer to everyone on the list at once, and the ticket will be given to the first responder.
From time to time we offer promotional discounts on ticket prices. Discounts take effect from the time they are advertised. We regret that any discounts offered can not be applied retrospectively.
Please note that we do not routinely offer discounts based on income or student status. We occasionally offer a 20% discount to students of counselling and psychotherapy on some of our courses. Please see the event page where this will be made clear.
During 2020 some delegates will have been offered a percentage discount off the price of a future ticket under certain circumstances.
If you are one of these delegates you can use your discount to buy a full priced ticket at any live or online event until the end of 2021.
Please be aware that (a) there is a limit on the number of discounted places available at live events, (b) your discount is only valid on the price of a full-price ticket (as only one discount can apply at any one time), and (c) discounts are not valid on video sales through Vimeo.
We will not be responsible for ticket purchases made incorrectly.
Discounted tickets can be purchased via any of the above payment methods by using a one time COUPON CODE, which will be emailed to you if you qualify for a discounted ticket.
We make a charge of £5 for each duplicate document requested, for example attendance certificates and proof of payment.
Sadly we find it occasionally necessary to ask a BTP customer to be mindful that we will not accept incidents of aggression or abuse to any member of the BTP team, either in person or via phone/email.
We are happy to take your feedback, or to deal with a complaint. If there has been a misunderstanding or a mistake we will do what we can to put this right. However we do not expect to be on the receiving end of aggressive or abusive behaviour or communication. We reserve the right to withdraw our services from anyone who persists in such behaviour. Thank you for your understanding.
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