Events can be booked online and paid for using a credit card or Paypal. Payments are made via the Paypal system but you do not need a Paypal account to use their payment process. Choose the ‘Pay with a Credit or Debit Card’ option at the bottom of the Paypal screen.
Events can also be booked offline and paid for by cheque or bank transfer. All offline bookings must be fully paid within 7 days of booking or will be cancelled. If payment is made by cheque and sent by post the sender is responsible for paying postage; any items sent with insufficient postage will not be paid by us. The unpaid item will be retained by Royal Mail and where a return address exists will be returned to the sender by Royal Mail after 18 days.
You will receive a booking confirmation automatically if you make an online payment. For offline payments booking confirmations may take up to 7 days from receipt of payment.
Cancellations and Transfers
Workshop fees are not refundable. However if you are unable to attend an event you have already paid for you may:
(a) Transfer your place to someone else providing you tell us and that we are provided with full registration details of the new delegate. On-the-day delegate substitutions are not permitted.
(b) If there is a waiting list for the course and we can fill your place you are welcome to transfer to another training event at the same price (or pay the difference) providing there is a vacancy on the course you wish to transfer into.
A £15 administration fee is applied to all delegate substitutions and transfers.
Transfers to another event must take place within 6 months or 6 events of the date of the original course, whichever provides the longest time frame. You may transfer once.
In both cases above we ask that you give at least two weeks’ notice prior to the date of the event. All transfers are discretionary, but if in doubt please ask; We will help if we can and be up front with you if we can’t.
If we cancel an event for whatever reason you will be entitled to a full refund of monies paid. We reserve the right to make changes to an event programme in exceptional circumstances. In these circumstances refunds are at our discretion for changes that significantly and/or fundamentally change the event being offered.
When a course becomes full you can email us on firstname.lastname@example.org to ask to be added to our reserve list for that course. If a ticket then becomes available for that course we will contact the reserve list one at a time in the order they were added, giving them 24 hours to respond. In the last two weeks prior to the event this policy will change, and we will send out a blanket offer to everyone on the list at once, and the ticket will be given to the first responder.
From time to time we offer promotional discounts on ticket prices. Discounts take effect from the time they are advertised. We regret that any discounts offered can not be applied retrospectively.
Please note that we do not routinely offer discounts based on income or student status. We occasionally offer a 20% discount to students of counselling and psychotherapy on some of our courses. Please see the event page where this will be made clear.
Discounted tickets can only be paid for by BACS or cheque.
We make a charge of £5 for each duplicate document requested, for example attendance certificates and proof of payment.
Sadly we find it occasionally necessary to ask a BTP customer to be mindful that we will not accept incidents of aggression or abuse to any member of the BTP team. We are happy to take your feedback, or to deal with a complaint. If there has been a misunderstanding or a mistake we will do what we can to put this right. However we do not expect to be on the receiving end of aggressive or abusive behaviour or communication. We reserve the right to withdraw our services from anyone who persists in such behaviour. Thank you for your understanding.